Burnin' Hot

After the whole hacking through plastic escapade, I was enjoying having a little camera perched on my monitor. Until I noticed that it practically burns whenever I adjust it. Additionally, there was a one-time dealy with a faulty microphone. So I fired off an email to HP. May I add that it was an extremely unprofessional complaint in which I was too lazy to capitalize? I was expecting a response with a simple "apply ice pack and quit whining" (only in technological gobbledegook).

Not so.

I got not one, but two phone calls from HP. The people I talked to were not only friendly, completely fluent in English (apparently outsourcing has not touched our friend at Hewlett...YET), and seemingly high-ranking (I winced once I remembered how much effort I had put into that complaint), but they seemed to be extremely concerned about my little cammy.

Then I began worrying about my impulsive complaint. Is the heating that big of a deal? Was the mic a one-time glitch? Am I about to make a fool out of myself? (They know my NAME. I was thinking about typing in my usual Internet alias. Right now, I'm trying to decide how seriously they would haven taken a person called 'Pipster.')

So the end result is that they're going to send me a replacement and I have to FedEx my little buddy back.

Maybe there really is an issue, but maybe there isn't.

Moral of the story is, don't complain to an effective customer service unless you REALLY want your problem taken care of.

I also notice that Quail and I seem to take turns being the active one. Perhaps if our faithful reader pool (that's you) expanded, there would be more posts. Hint hint.